SYMPTOMS

When you use the Msdmback.vbs tool to back up Microsoft SharePoint Portal Server 2001, the backup operation does not complete successfully. The following error message is logged to the backup log file:

ErrNo: C7FF1004
Desc: Automation error

Additionally, event ID error messages that are similar to the following messages are logged to the application event log:

Type: Error
Source: ESE
Category: General
Event ID: 481
Description:
Information Store (864) An attempt to read from the file "C:\Program Files\SharePoint Portal Server\Data\Web Storage System\wss.stm" at offset 0 (0x0000000000000000) for 65536 (0x00010000) bytes failed with system error 87 (0x00000057): " The parameter is incorrect.". The read operation will fail with error -1003 (0xfffffc15). If this error persists then the file may be damaged and may need to be restored from a previous backup. For more information, click http://search.support.microsoft.com/search/?adv=1.

Type: Error
Source: ESE
Category: Logging/Recovery
Event ID: 217
Description:
Information Store (864) SharePoint Portal Server Group: Error (-1003) during backup of a database (file C:\Program Files\SharePoint Portal Server\Data\Web Storage System\wss.stm). The database will be unable to restore.

Type: Error
Source: ESE
Category: Logging/Recovery
Event ID: 215
Description:
Information Store (864) SharePoint Portal Server Group: The backup has been stopped because it was halted by the client or the connection with the client failed.

Type: Error
Source: Microsoft Search
Category: Gatherer
Event ID: 3076
Description:
An error occurred during backup of the application. You may be unable to restore from the backup image.

Context: SharePointPortalServer Application

CAUSE

This issue may occur if TCP/IP filtering is enabled on the server. For example, this issue may occur if you enable TCP/IP filtering with the following configuration:

RESOLUTION

This problem was first fixed in a hotfix that is now contained in a service pack. If you have installed SharePoint Portal Server 2001 Service Pack 3 or a later service pack, you do not have to apply the hotfix.

Service pack information

This problem was first corrected in SharePoint Portal Server 2001 Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft SharePoint Portal Server 2001.

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SharePoint Portal Server 2001 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date Time Version Size File name -------------------------------------------------- 22-Sep-2003 21:24 6.5.6920.0 301,568 Eseback2.dll 22-Sep-2003 21:24 6.5.6920.0 250,880 Esebcli2.dll

Note Because of file dependencies, this update requires SharePoint Portal Server 2001 Service Pack 2a (SP2a).

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed.

For immediate server support, call (877) 752-1122 or email support@exiis.net

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