SYMPTOMS

If you configure Microsoft Office SharePoint Portal Server 2003 to crawl and index the public folder store of a computer that is running Microsoft Exchange Server 2003, you may not be able to access certain items that are returned in the search results after you search for content in the public folder store. When you click a URL that is listed in the search results, you receive the following error message:

The page cannot be found.

HTTP 400 - Bad Request

CAUSE

This problem may occur if Microsoft Outlook Web Access (OWA) items that contain one or more angle brackets (< or >) in the subject line are returned in the search results. SharePoint Portal Server 2003 incorrectly encodes the < and > characters that are contained in the URLs of OWA items that are returned in the search results.

RESOLUTION

This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest SharePoint Portal Server 2003 service pack, you do not have to install the hotfix.

Service pack information

This problem is corrected in SharePoint Portal Server 2003 Service Pack 1.

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SharePoint Portal Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix.

Note The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date Time Version Size File name ---------------------------------------------------------------------------- 30-Jan-2004 04:20 11.0.5716.1 4,602,616 Microsoft.SharePoint.Portal.dll

Note This update requires SharePoint Portal Server 2003. You may have to restart your computer after you apply this update.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed.

For immediate server support, call (877) 752-1122 or email support@exiis.net

About our Search Engine

Information on our site is produced from a variety of recourses including internal support professionals, Microsoft Product Support, Cisco Systems Support, and other third-party resources. The information is provided as a resource only and no warranty is given nor implied as to their accuracy. Our search engine is based on Microsoft Office SharePoint Server (MOSS) 2007 Search Technologies and filtered to produce the best possible results for our end users.

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