SYMPTOMS
When you try to start the Microsoft Search service (Mssearch.exe) in Microsoft Office SharePoint Portal Server 2003, the Microsoft Search service does not work.
When you view the Application log in Event Viewer on the search server, you see events that are similar to the following:
Event Type: Error
Event Source: Microsoft SharePointPS Search Service
Event Category: Search service
Event ID: 7051
Date: Date
Time: Time
User: N/A
Computer: Computer_Name
Description: Index propagation to search server <Computer_Name (IP_Address)> was not accepted. Context: http://Server/ Application, KBCatalog Catalog Details: The content index server cannot update or access information because of a database error. Stop and restart the search service. If the problem persists, reset and recrawl the content index. In some cases it may be necessary to delete and recreate the content index. (0x8004117f) For more information visit http://www.microsoft.com/servers/redirect/contentredirect2.asp For more information, see Help and Support Center at http://support.microsoft.com.
Event Type: Error
Event Source: Microsoft SharePointPS Search Service
Event Category: Content index server
Event ID: 7039
Date: Date
Time: Time
User: N/A
Computer: Computer_Name
Description: The content index cannot be loaded. Context: http://Server / Application, KBCatalog Catalog Details: (0x8004117f - The content index server cannot update or access information because of a database error. Stop and restart the search service. If the problem persists, reset and recrawl the content index. In some cases it may be necessary to delete and recreate the content index.) For more information visit http://www.microsoft.com/servers/redirect/contentredirect2.asp For more information, see Help and Support Center at http://support.microsoft.com.
Event Type: Error
Event Source: Microsoft SharePointPS Search Service
Event Category: Content index server
Event ID: 7037
Date: Date
Time: Time
User: N/A
Computer: Computer_Name
Description: The property store was not initialized. Context: http://Server / Application, KBCatalog Catalog Details: The content index server cannot update or access information because of a database error. Stop and restart the search service. If the problem persists, reset and recrawl the content index. In some cases it may be necessary to delete and recreate the content index. (0x8004117f) For more information visit http://www.microsoft.com/servers/redirect/contentredirect2.asp For more information, see Help and Support Center at http://support.microsoft.com.
Event Type: Error
Event Source: Microsoft SharePointPS Search Service
Event Category: Search service
Event ID: 7043
Date: Date
Time: Time
User: N/A
Computer: Computer_Name
Description: The index cannot be loaded. Context: http://Server/ Application, Portal_Content Catalog Details: The content index server cannot update or access information because of a database error. Stop and restart the search service. If the problem persists, reset and recrawl the content index. In some cases it may be necessary to delete and recreate the content index. (0x8004117f) For more information visit http://www.microsoft.com/servers/redirect/contentredirect2.asp For more information, see Help and Support Center at http://support.microsoft.com.
Event Type: Error
Event Source: Microsoft SharePointPS Search Service
Event Category: Search service
Event ID: 9000
Date: Date
Time: Time
User: N/A
Computer: Computer_Name
Description: The search service cannot open the Jet property store. Details: The content index server cannot update or access information because of a database error. Stop and restart the search service. If the problem persists, reset and recrawl the content index. In some cases it may be necessary to delete and recreate the content index. (0x8004117f) For more information visit http://www.microsoft.com/servers/redirect/contentredirect2.asp For more information, see Help and Support Center at http://support.microsoft.com.
CAUSE
This problem occurs if the Ese.dll file does not load correctly, and the Esent.dll file is loaded instead by the Mssearch.exe process. This causes the search functionality to stop working.
RESOLUTION
This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest SharePoint Portal Server 2003 service pack, you do not have to install the hotfix.
Service pack information
This problem is corrected in Microsoft Office SharePoint Portal Server 2003 Service Pack 2.
To resolve this problem, obtain the latest service pack for SharePoint Portal Server 2003.
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office SharePoint Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix.
Prerequisites
No prerequisites are required.
Restart information
You must restart the Microsoft Search service after you apply this hotfix.
Hotfix replacement information
This hotfix is not replaced by any other hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 13-Sep-2004 16:09 11.0.5716.29 91,848 Mssmsg.dll 13-Sep-2004 16:09 11.0.5716.29 521,928 Mssph.dll 13-Sep-2004 16:09 11.0.5716.29 2,272,456 Mssrch.dll 13-Sep-2004 16:09 11.0.5716.29 1,681,608 Tquery.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed.
For immediate server support, call (877) 752-1122 or email support@exiis.net
About our Search Engine
Information on our site is produced from a variety of recourses including internal support professionals, Microsoft Product Support, Cisco Systems Support, and other third-party resources. The information is provided as a resource only and no warranty is given nor implied as to their accuracy. Our search engine is based on Microsoft Office SharePoint Server (MOSS) 2007 Search Technologies and filtered to produce the best possible results for our end users.
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