SYMPTOMS

In a server farm deployment of Microsoft SharePoint Portal Server 2003, when the servers are under a heavy load, users may experience problems when they search for content. For example, queries to the portal site may time out. Additionally, error messages that are similar to the following are logged to the application event log of one or more servers in the server farm:

Event ID: 2262
Type: Warning
Source: W3SVC-WP
Category: None
Description:
ISAPI 'Drive:\Windows directory\Microsoft.NET\Framework\v1.1.4322\aspnet_isapi.dll' reported itself as unhealthy for the following reason: 'Deadlock detected'.

Event ID: 1000
Type: Error
Source: Windows SharePoint Services 2.0
Category: None
Description:
#50070: Unable to connect to the database Database Name on SQL Server Computer Name. Check the database connection information and make sure that the database server is running.

CAUSE

This problem may occur when heap corruption occurs under low memory conditions. When heap corruption occurs under low memory conditions, the Microsoft Search Tripoli Query component (Tquery.dll) stops responding.

RESOLUTION

This problem is corrected in Microsoft SharePoint Portal Server 2003 Service Pack 1.

To resolve this problem, obtain the latest service pack for Microsoft SharePoint Portal Server 2003.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed.

For immediate server support, call (877) 752-1122 or email support@exiis.net

About our Search Engine

Information on our site is produced from a variety of recourses including internal support professionals, Microsoft Product Support, Cisco Systems Support, and other third-party resources. The information is provided as a resource only and no warranty is given nor implied as to their accuracy. Our search engine is based on Microsoft Office SharePoint Server (MOSS) 2007 Search Technologies and filtered to produce the best possible results for our end users.

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Exiis Corporation is a client-centric, outsourced professional IT firm specializing in Microsoft Products and Technologies. Our extensive experience with network management and security, application support, and Cisco networking products make us an ideal partner when local resources and IT departments need additional support with their network services.

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Exiis Corporation’s remote “Help Desk”, staffed by a team of Microsoft Certified Support Professionals can address these questions in a quick, efficient, time-saving manner that frees your IT team from having to research issues products that are new to them to or not normally maintained on a daily basis.

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Microsoft Customer Relations Manager (CRM)

Microsoft Office SharePoint Server (MOSS)

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Microsoft Office SharePoint Server (MOSS) 2007 Assistance and Custom Design Development

For larger organization or those that need to manage hundreds or even thousands of documents, who fall under regulatory compliance, and who are seeking a complete “one-stop-portal”, Exiis recommends utilizing the full version of Microsoft Office SharePoint Server (MOSS). MOSS allows for organizations to manage thousands of documents with complete security control, custom branding, advanced search, inter-operability with third-party applications, and a whole host of other features such as: Excel Services, Forms Server, and Business Catalog Services. Microsoft Office SharePoint Server (MOSS) is the de-facto standard for internal portal solutions.

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