SYMPTOMS

When you try to publish a document in the Document Library, the portal may stop responding (hang). As a result, you cannot publish the document in Microsoft SharePoint Portal Server 2001.

CAUSE

This problem may occur if you publish a document when the Microsoft Search service (MSSearch) is in a state of recovery. For example, this problem may occur when MSSearch is shut down unexpectedly and you publish a document while the restart and recovery of MSSearch is still in progress. In this situation, Msdmserv threads are blocked in IGatherNotify::OnDataChange, and the portal stops responding (hangs).

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SharePoint Portal Server 2001 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix.

The Global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date Time Size File name Version --------------------------------------------------------------- 08-May-2002 16:36PM 1,703,936 Mssrch.dll 10.145.4629.20

Note Because of file dependencies, this hotfix requires SharePoint Portal Server 2001 Service Pack 1.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed.

For immediate server support, call (877) 752-1122 or email support@exiis.net

About our Search Engine

Information on our site is produced from a variety of recourses including internal support professionals, Microsoft Product Support, Cisco Systems Support, and other third-party resources. The information is provided as a resource only and no warranty is given nor implied as to their accuracy. Our search engine is based on Microsoft Office SharePoint Server (MOSS) 2007 Search Technologies and filtered to produce the best possible results for our end users.

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