SYMPTOMS
When you run a macro in Microsoft Word 2000 after you install the Microsoft SharePoint Portal Server 2001 Service Pack 1 (SP1) client components on your computer, you may receive the following message:
Office Integration for SharePoint Portal Server
Some SharePoint Portal Server menu items could not be found. Click Yes to restore them or No to disable Office Integration.
When you click Yes in the message dialog box to restore the menu items, the message reappears. Additionally, CPU utilization for Winword.exe may increase significantly, and Word 2000 may stop responding.
CAUSE
This problem may occur if the macro contains code that removes the SharePoint Portal Server menu items in Word 2000. In this situation, you receive a message that prompts you to restore the menu items. However, the message is not processed correctly. As a result, the message does not close as expected when you click Yes.
RESOLUTION
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft SharePoint Portal Server 2001 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix.
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
Because of file dependencies, this hotfix requires Microsoft SharePoint Portal Server 2001 Service Pack 1.
File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------- 06-Nov-2002 01:53 10.145.4629.40 98,304 PkmOfice.dll
WORKAROUND
To work around this problem, click No on the message to turn off the Office Integration functionality in SharePoint Portal Server.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed.
For immediate server support, call (877) 752-1122 or email support@exiis.net
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For larger organization or those that need to manage hundreds or even thousands of documents, who fall under regulatory compliance, and who are seeking a complete “one-stop-portal”, Exiis recommends utilizing the full version of Microsoft Office SharePoint Server (MOSS). MOSS allows for organizations to manage thousands of documents with complete security control, custom branding, advanced search, inter-operability with third-party applications, and a whole host of other features such as: Excel Services, Forms Server, and Business Catalog Services. Microsoft Office SharePoint Server (MOSS) is the de-facto standard for internal portal solutions.
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