SYMPTOMS

The diagnostic logs in Microsoft Office SharePoint Portal Server 2003 log tracing information about the Alerts feature. However, the information that is logged may not be detailed enough to help you troubleshoot certain situations when e-mail notifications do not work correctly. Also, the information that is logged may not be detailed enough to help you troubleshoot other issues that are related to the Alerts feature.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SharePoint Portal Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date Time Size File name ------------------------------------------------------------- 31-Aug-2004 17:06 6,001,664 Sso.portal.msp 31-Aug-2004 16:52 1,673,216 Tquery.mssrch.mssmsg.mssph.msp

After the hotfix is installed, the global version of the Sso.portal.msp file has the file attributes (or later file attributes) that are listed in the following table.

Date Time Version Size File name -------------------------------------------------------- 28-Aug-2004 05:30 11.0.5716.27 4,610,808 Portal.dll 27-Aug-2004 23:16 11.0.5716.27 13,312 Putildm.dll 27-Aug-2004 23:16 11.0.5716.27 8,192 Spsutil.dll 27-Aug-2004 23:17 11.0.5716.27 59,392 Ssocli.dll 28-Aug-2004 05:30 11.0.5716.27 56,080 Ssoom.dll 28-Aug-2004 05:30 11.0.5716.27 340,168 Ssosrv.exe

After the hotfix is installed, the English version of the Tquery.mssrch.mssmsg.mssph.msp file has the file attributes (or later file attributes) that are listed in the following table.

Date Time Version Size File name ------------------------------------------------------- 27-Aug-2004 22:24 11.0.5716.27 91,848 Mssmsg.dll 27-Aug-2004 22:24 11.0.5716.27 521,928 Mssph.dll 27-Aug-2004 22:24 11.0.5716.27 2,272,456 Mssrch.dll 27-Aug-2004 22:24 11.0.5716.27 1,681,608 Tquery.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. 

For immediate server support, call (877) 752-1122 or email support@exiis.net

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